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FAQ
Can unregistered customers shop in the MASCARELLO online store?
We recommend that you register as a member of the Mascarello online store when you make your first purchase so that you can save your personal information, billing, and shipping addresses in "My Account" without having to re-enter the information each time you check out.
Can I cancel a confirmed order? (Please refer to the Product Return Policy）
Sorry, confirmed orders cannot be canceled. If you have any questions or need help, contact customer service staff directly.
Can I add or change items after confirming my order? (For questions about confirmed orders, please refer to the Product Return Policy)
Sorry, you need to place a new order. If you have any questions or need help, contact customer service staff directly.
To provide you with the best shopping experience. Welcome your inquiries you may have. Please feel free to leave a message in the message box on our website or for general inquiries, please get in touch with our customer service representatives at +86 19832750478, operating hours 9:00 am to 12:00 pm, 1:45 pm to pm 6:00 pm Monday to Friday.
If I buy items in bulk, can I get a discount?
Yes, sure! you can contact our customer service representatives for specific discounts before you place the order.
Can I customize similar or other styles of products?
Yes, we are a factory with an R&D team, production team, and corresponding quality control department to undertake and provide OEM and ODM services. If you need to know more, you can directly contact customer service personnel to communicate and handle it.
What is the MOQ for your products?
1. For products In stock: NO MOQ, 1pcs can be acceptable. (Note: You need to provide your company information or store information)
2. For customized products: you need to communicate with the customer service representative for details. You can go to the "About Us" page to add the business manager's WeChat or contact us by phone. You can also leave us a message directly and we will communicate with you as soon as possible.
Where is your factory located?
Our factory is at No. 2 Anping Street, Yuanshan Street, Longgang District, Shenzhen City, Guangdong Province. You are welcome to visit our factory to discuss business.
Foreign Traders, wholesalers, agents, distributors, dealers, and retailers are welcome to become our strategic partners!
